Contact Us

 

24 Hour Emergency Assistance


Call Allianz on our Emergency Assistance hotline, anytime of the day.


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Allianz is committed to providing fair and prompt service to all our customers. If you have any concerns or feedback relating to our products or services, please reach out to us via our contact details below,

 

Product & services related inquiries

Email scbtravel@allianz-assistance.com.sg

Phone : 1800 222 1818 (Toll Free) or +65 6222 3350 (Mon – Fri, 0900hrs – 1730hrs)

Allianz will reply with an acknowledgement of your inquiry within 48 hours as we continue to look into the issue you've raised. We will then provide you with a response within 10 working days.

 

Claims related inquiries

Email :  scbclaims@allianz-assistance.com.sg

Phone : 1800 222 1818 (Toll Free) or +65 6222 3350 (Mon – Fri, 0900hrs – 1730hrs)

Allianz will reply with an acknowledgement of your inquiry within 48 hours as we continue to look into the issue you've raised. We will then provide you with a response within 10 working days.

 

Feedbacks & Complaints

Products & Services Related :  scbtravel@allianz-assistance.com.sg

Claims Related & Appeals :  scbclaims@allianz-assistance.com.sg

Allianz will reply with an acknowledgement of your inquiry within 48 hours as we continue to look into the issue you've raised. We will then provide you with a response within 14 working days.

 

Settlement of Dispute

If you are dissatisfied with how your feedback has been handled through the Claim Processing or Allianz's response through the Contact Details provided above, we will refer you to the following independent dispute resolution organisation:

FIDReC’s address is:

Financial Industry Disputes Resolution Centre Ltd
36 Robinson Road,
#15-01 City House,
Singapore 068877
Tel: +65 6327 8878
Fax: +65 6327 8488, +65 6327 1089
Email: info@fidrec.com.sg 
Web: www.fidrec.com.sg

Please remember to quote Your policy number in any communication with Allianz or FIDReC.

 

Allianz's travel insurance would protect you if you are a Singapore citizen, or holders of permanent residence, employment pass, S-pass, work permit, student pass or dependent pass. Whether you are travelling alone, as a couple, families, group of friends, for a single trip or multi-trip annually, we have a comprehensive travel insurance plan that will let you travel with confidence.*

 

Submit a claim

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*Disclaimer: Subject to the terms, conditions and benefits limits of the policy wording. For more information please click on the Policy Wording to read the Allianz Travel Product Policy Wording.

© Allianz 2019. All Rights Reserved 

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This policy is protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact Allianz or visit the GIA or SDIC websites (www.gia.org.sg or www.sdic.org.sg).

Allianz Global Corporate & Specialty SE Singapore Branch ("Allianz", "us" or "we) with its registered office at 12 Marina View, #14-01 Asia Square Tower 2, Singapore 018961 (Company Registration No. T11FC0131K). AWP Services Singapore Pte. Ltd  has been appointed by Allianz Global Corporate & Specialty SE Singapore Branch to provide assistance and claims services under your policy.