Call Allianz on our Emergency Assistance hotline, anytime of the day.
Contact Us
24 Hour Emergency Assistance
1800 222 1818 (Toll Free) or +65 6222 3350 (24/7 hr, Always)
Allianz is committed to providing fair and prompt service to all our customers. If you have any concerns or feedback relating to our products or services, please reach out to us via our contact details below,
Product & Services Related Inquiries
Email : scb.enquiry@allianz.com
Phone : 1800 222 1818 (Toll Free) or +65 6222 3350 (Mon – Fri, 0900hrs – 1730hrs)
Allianz will reply with an acknowledgement of your inquiry within 48 hours as we continue to look into the issue you've raised. We will then provide you with a response within 10 working days.
Claims Related Inquiries
Email : scb-claims@allianz.com
Phone : 1800 222 1818 (Toll Free) or +65 6222 3350 (Mon – Fri, 0900hrs – 1730hrs)
Allianz will reply with an acknowledgement of your inquiry within 48 hours as we continue to look into the issue you've raised. We will then provide you with a response within 10 working days.
Feedbacks & Complaints
Products & Services Related : scb.enquiry@allianz.com
Claims Related & Appeals : scb-claims@allianz.com
Allianz will reply with an acknowledgement of your inquiry within 48 hours as we continue to look into the issue you've raised. We will then provide you with a response within 14 working days.
Settlement of Dispute
If you are dissatisfied with how your feedback has been handled through the Claim Processing or Allianz's response through the Contact Details provided above, we will refer you to the following independent dispute resolution organisation:
FIDReC’s address is:
Financial Industry Disputes Resolution Centre Ltd
36 Robinson Road,
#15-01 City House,
Singapore 068877
Tel: +65 6327 8878
Fax: +65 6327 8488, +65 6327 1089
Email: info@fidrec.com.sg
Web: www.fidrec.com.sg
Please remember to quote Your policy number in any communication with Allianz or FIDReC.
Allianz's travel insurance would protect you if you are a Singapore citizen, or holders of permanent residence, employment pass, S-pass, work permit, student pass or dependent pass. Whether you are travelling alone, as a couple, families, group of friends, for a single trip or multi-trip annually, we have a comprehensive travel insurance plan that will let you travel with confidence.*
*Disclaimer: Subject to the terms, conditions and benefits limits of the policy wording. For more information please click on the Policy Wording to read the Allianz Travel Protect Plus Policy Wording.