Note: Each claim is unique and will be assessed based on its merit. We would, from time to time, request further information from you, for us to assess your claim. You do not need to send us original documents, however we require you to keep all original documents for 6 months from the date of submission, in the event we need to sight them. We would like to remind you, that we will deny claims that are either dishonest or of fraudulent nature, and such claims will be referred to the appropriate authorities.
Should you have any enquiry regarding claim for trip cancellations or curtailments due to COVID-19 please proceed to reach out to your respective airline or travel agency for any alternative options such as obtaining vouchers, opening ticket/booking postponements options or reimbursement etc. We’ve outlined some examples of processes from the local airlines here on our COVID-19's Updates page. If none of options can be found from your airlines or travel agencies, please reach out to us at firstname.lastname@example.org for further assistance.